Call center partnerships

Your call center.
Amplified.

You already invested in people who answer your phones. Veari does not replace them — we cover overflow, after-hours, and PI qualification so your team focuses on the calls that need a human.

Talk to us about setup →See security practices
Legal intake team with headsets in a modern call center
0
Rip-and-replace
24/7
Overflow coverage
100%
Transcripts to your team
<10 min
Setup with forwarding
How it works together

Four steps to a
hybrid intake model.

Law firms that run call centers, answering services, or in-house intake teams use Veari as a force multiplier — not a replacement.

01

Keep your current team

Your call center, answering service, or in-house intake staff stay in place. Veari does not replace the relationships you have built with vendors or employees.

Forward after-hours, overflow, or specific queues — you choose what Veari handles.

02

Veari answers with your scripts

Our agents use your firm name, practice areas, and intake questions. Every call is recorded and transcribed so your team reviews the same facts you would have collected live.

PI qualification, new vs existing routing, wrongful death escalation — configured per firm.

03

Warm handoff when humans take over

When a caller needs a person — existing client, urgent matter, or your on-call attorney — Veari transfers with context. Your team sees the transcript and score before they pick up.

No blind transfers. No repeating the story twice.

04

One pipeline for everyone

Whether the call was answered by your call center or Veari, leads land in the same dashboard with SOL countdown, case score, and refer-out routing.

Your call center gets cleaner handoffs; you get nothing slipping through after hours.

Before and after

What changes when
Veari joins the stack.

Without Veari on overflow
  • After-hours calls go to voicemail or a generic script
  • Call center captures basics; attorneys re-ask the same questions
  • No consistent PI scoring or SOL alerts on overflow calls
  • Criminal and family matters waste attorney time
With Veari + your call center
  • Every call answered with firm-branded PI intake
  • Full transcript and AI score waiting in the dashboard
  • Urgent SOL cases flagged the moment they arrive
  • Non-PI matters routed to refer-out partners automatically
Deployment models

Choose the blend
that fits your firm.

Most popular

After-hours overflow

Your call center covers 8am–6pm. Forward nights and weekends to Veari so every PI inquiry gets qualified intake, not voicemail.

Seasonal

Overflow during spikes

TV spot, referral burst, or storm season? Route excess volume to Veari while your team handles priority callbacks.

Hybrid

First-pass qualification

Let Veari run the structured intake script, then warm-transfer qualified PI leads to your call center for scheduling.

One source of truth

Your team stays
in the loop.

Share Veari transcripts with your call center supervisor, export to CRM, or review scored leads before callbacks. Everyone works from the same facts.

Explore the platform →
Intake coordinator reviewing calls at a desk
FAQ

Common questions

Do we have to fire our answering service?
No. Most firms keep their existing vendor for business hours and add Veari for overflow, after-hours, or specific practice-area routing.
Can our call center still take transfers?
Yes. Veari can warm-transfer to any number you configure — main line, on-call cell, or your call center queue.
Will callers know they are talking to AI?
Agents introduce themselves as your firm's intake line. You control the voice, name, and script so the experience matches your brand.

Keep your call center.
Close more PI cases.

Forward overflow or after-hours to Veari in minutes. Your existing team keeps doing what they do best.

Connect your number
Setup takes less than 10 minutes · No contracts